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Sharing Growth Tools Access While You're Out

Michelle Corpian
Updated

Sharing Growth Tools Access While You're Out

How to get a temporary or backup team member into Canva, ActivePipe, or your other Growth Tools — without handing over your own Okta login.

Why Not to Share Your Okta Login

Canva, ActivePipe, and Side's other Growth Tools are provisioned through your individual Okta account. If a temporary employee, assistant, or teammate needs to cover for you — for example, while you're on leave — sharing your own Okta credentials gives them full access to everything tied to your account, not just the one tool they need.

Important Never share your Okta username or password, even temporarily. It's a security risk for your whole account, not just the Growth Tools connected to it.

Requesting Temporary or Backup Access

Instead, request a seat or delegated access for the person covering for you:

  1. Contact Side Support via chat or help@side.com and let us know which tool (Canva, ActivePipe, Follow Up Boss, etc.) the covering person needs, and for roughly how long.
  2. Get sign-off from your team's Partner(s) — additional seats on some tools (for example, an extra Canva seat) require Partner approval before Support can provision them.
  3. Provide the covering person's name and email so Support can set up their own login rather than sharing yours.
  4. Note the expected end date if the coverage is temporary, so Support knows when to follow up about removing the seat.
Pro Tip Some tools charge for additional seats (for example, an extra Canva seat is billed per year). Confirm with your Partner before requesting a new seat if cost is a factor — a time-boxed guest seat may not always be available depending on the tool.

Reactivating Access After a Break

If your own Growth Tools access was paused or lapsed while you were out (for example, if your Okta account was suspended during a leave of absence), you'll need it reactivated before you can use Canva, ActivePipe, or similar tools again.

  1. Contact Side Support via chat or help@side.com and ask to have your Growth Tools access reactivated.
  2. Confirm your Okta account status first — if your Okta account itself is still suspended, that needs to be resolved before individual tools will reconnect.
  3. Allow time for each tool to sync after reactivation — some tools (like ActivePipe contact syncing) can take longer than others to reflect the change.

Common Questions

Can I just give my temporary employee my Okta password?

No — this isn't supported and puts your whole account at risk. Request a seat or login for that person instead (see above).

My contacts aren't syncing after I got a new seat or reactivated access — is that normal?

A short sync delay is normal after a new seat is provisioned or access is reactivated. If contacts still haven't synced after a day, contact Side Support.

Who gets a Canva account? →

See the Canva FAQs for Side's standard seat eligibility rules.

What do I do if I'm locked out of my Okta account? →

If the issue is your own Okta login rather than a Growth Tools seat, start there instead.