Why This Happens

Digital Campaign Builder (DCB), ActivePipe, and most other Growth Tools access is tied to your Okta account status. If your Okta account was paused, suspended, or deactivated — for example, during an offboarding review, an inactive-agent status change, or a security hold — your Growth Tools access is disabled along with it. Unlocking or reactivating your Okta login on its own does not always restore Growth Tools access automatically, since the two systems sync on a delay.

Separately, some Growth Tools (Moxiworks, Follow Up Boss, ActivePipe, Canva, and others) are only provisioned once a Growth Marketing Tools Request Form has been submitted and processed — see Requesting Growth Tools for the First Time if you never had access in the first place rather than losing access you previously had.

Apps Not Opening From Your Dashboard

If multiple apps (for example Moxiworks, ActivePipe, Luxury Presence, 360 Learning, or Xpressdocs) all fail to open from your Sideagent dashboard at once, work through this checklist before contacting Support — it narrows down whether the issue is your account status or something else:

Include the full list of affected apps when you contact Support — this lets Support check them together instead of one ticket per app.

Requesting Reactivation

Use this if you previously had working access to a Growth Tool and it stopped working after your Okta status changed.

1. Confirm your Okta account itself is active and you can sign in to sideagent.okta.com.
2. If Digital Campaign Builder, ActivePipe, or another Growth Tool still shows as locked or unavailable from the Okta dashboard, contact Side Support via chat or help@side.com.
3. Include your Side Brand Email and confirm exactly which tool(s) are affected.
4. Support will confirm your account is in active status and manually trigger a re-sync of your Growth Tools access.

Requesting Growth Tools for the First Time

If you've never had access to a tool (rather than losing access you previously had), you'll need to submit a Growth Marketing Tools Request Form. Once submitted, Support provisions the requested systems and you'll receive activation emails directly from each tool (for example Follow Up Boss, ActivePipe, or Moxiworks) once it's live.

1. Submit the Growth Marketing Tools Request Form for the specific tool(s) you need.
2. Watch for a confirmation email once your request is completed — this confirms which systems are now active.
3. If it's been more than a few business days with no confirmation and you have an urgent need (for example, an active CMA or a listing presentation), email help@side.com, reference your submitted form, and flag the urgency so it can be prioritized.

An assistant or admin can submit this form on behalf of an agent, but confirmation emails go to the agent's Side Brand Email unless otherwise specified.

Canva: Team Domains & Extra Admin Seats

Every team gets one complimentary admin seat within Side's Enterprise Canva account. Two common requests come up beyond basic access:

Adding Your Team's Domain

If your team wants its own domain (for example, yourteamname.com) associated with Side's Enterprise Canva account, request this through Support. Adding your domain to the Enterprise account does not affect designs, templates, or brand kits already saved in your existing personal Canva account — plan to transfer anything you want to keep over once the new account is active.

Additional Admin Seats

Beyond the one complimentary admin seat per team, additional admin seats require approval from your team's Partner before Support can provision them. If you're requesting a seat on someone else's behalf, expect Support to loop in the Partner for sign-off before proceeding.

What Happens to Saved Drafts

Draft campaigns and blueprints saved in Digital Campaign Builder before your access was paused are generally preserved and become visible again once access is restored. They are not deleted by a pause or deactivation.

Common Questions