How can I request a Canva account for my team?
You can request an account for your team here.
Who's eligible, how to request access, and what to do if a request doesn't go as expected.
Who's Eligible
All platform-paying Partners and Associates can join Side's Canva Enterprise account:
- Partners are automatically provisioned an account, and can request an account for their team's marketer by emailing help@side.com. One complimentary admin seat is included; additional non-agent seats are $100/year.
- Associates request access through the Side Stack Request form.
How to Request Access
- Go to the Side Stack Request form and submit a Canva request with your team/brand email domain.
- Watch for an automated email from Canva confirming your domain has been added to Side's Enterprise account — this can take a few business days.
- Once provisioned, a Canva tile appears on your Okta dashboard. Click it to access your account.
- If you already had a Canva account under your branded email, it will be moved into Side's Enterprise environment automatically. Accounts under a personal email (e.g. @gmail.com) do not merge automatically — sign up or link separately once your Side-provisioned account is active.
What Happens After You Submit the Canva Onboarding Form?
A step-by-step breakdown of domain provisioning and account setup timing.
If Something Doesn't Work After You Request
| What you're seeing | What to do |
|---|---|
| No Canva tile showing up on your Okta dashboard | Confirm your request was submitted via the Side Stack Request form. If it's been more than a few business days, log in directly at Canva.com to check whether an account already exists and needs to be linked to your Okta account — then contact help@side.com if it's still missing. |
| You got a Canva welcome/invite email but can't log in now | Team invitations expire after 30 days if not claimed. Submit a new Side Stack Request form to get a fresh invite sent. |
| Trying to connect through the Side App and it asks for a Google Authenticator code | Canva access is provisioned through your Okta dashboard, not through a direct connection from the Side App. Log in to Canva via the Okta tile with your Side-provisioned email — there's no separate "connect" step inside the Side App itself. |
| Need Brand Designer access for a specific team member | Partners can request this by emailing help@side.com with the user's name and email address. |
Pro Tip Always log in with your Side-provisioned/branded email, not a personal Canva login — mixing the two is the most common reason an existing account looks "missing" after a new request.
Still Need Help?
If you've followed the steps above and still don't have access, contact Side Support via chat or help@side.com with your team/brand email domain so we can check the status of your request.