Below are basic troubleshooting steps for common Follow Up Boss(FUB) FAQs.
- Why are my leads not flowing into Follow Up Boss(FUB)?
First, make sure your connection has been setup.- For Luxury Presence leads, please confirm your lead flow is setup.
- For other leads, such as Zillow, please confirm your lead flow is setup or your inbox is connected.
Resource: Follow Up Boss(FUB) help article on Connecting Your Email Overview
- Why is my Realscout API key getting rejected?
- Please reach out to FUB support team support@followupboss.com
- Why are contacts from Luxury Presence not auto-populating with the correct tags?
- Please reach out to our support team via help@side.com or chat support to investigate the connection.