Getting Started with Canva at Side – Side Support

Quick Start Guides

New to Canva at Side? Start here. We have role-specific quick start guides to get you up and running fast.

🏢

Partners & Team Leads

Setting up your team account, brand kit, managing access, and onboarding your team.

Partner Quick Start →

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Associate Agents

Logging in, finding your brand templates, and creating your first design.

Associate Quick Start →

Side Canva FAQ Hub →

Side's dedicated Canva FAQ page — covering common questions about account setup, brand kits, templates, and more.

What's Included

Side provides every eligible agent with a Canva Enterprise account — the highest tier Canva offers. Here's what that includes:

✅ Design Tools

Everything in Canva Pro and Canva Teams
Unlimited premium templates
Premium AI tools (Magic Write, Background Remover, etc.)
100GB cloud storage

✅ Team & Brand Features

Pre-loaded team brand kit (colors, fonts, logos)
Brand controls — restrict fonts and colors to approved brand assets
Transaction data from the Side App auto-populates into designs
Priority support from Canva

Getting Access

Who Gets a Canva Account?

Role	Access	How to Request
Partners	Automatically provisioned	Check your Okta dashboard — the Canva tile should already be there. If not, submit the Growth Tools request form.
Associate Agents	Available by request	Submit the Growth Tools request form.
Marketing Admin (1 per team)	1 complimentary seat included	Email help@side.com — your team must have an active Canva account first.
Additional non-agent users	Available for purchase	Additional seats beyond the complimentary admin seat are $100/year. Email help@side.com to purchase.

After Submitting the Onboarding Form

Once you've submitted the Canva Onboarding Form, here's what happens:

Side adds your email domain to Side's Canva Enterprise account. Canva recognises your team as part of Side's Enterprise environment.
Team members receive an automated email from no-reply@canva.com with the subject "Your account is being added to Side Community on Canva." This is legitimate — click through to accept.
If a team member already has a Canva account under your branded domain, it will be moved under Side's Enterprise account. Their existing designs are preserved in a workspace called "[Their Name] Team."
Your team's brand kit and templates are configured. Once that's complete, agents can log in and start designing.

Invitation expires after 30 days. If a team member doesn't claim their Canva invitation within 30 days, it expires. To request a new invite, submit the Growth Tools request form again.

Logging In

Canva is accessed through your Okta dashboard — no separate password needed.

Log into sideagent.okta.com.
Click the Canva tile.
You'll be taken directly into your team's Canva account — no additional login required.

Don't see a Canva tile in Okta? You may need to request an account. Submit the Growth Tools request form. If you've already submitted the form and the tile still isn't appearing, try logging in directly at canva.com using your Side branded email — this can help link your account to Okta. If you're still unable to access, contact help@side.com.

Brand Kit & Templates

Your team's brand kit is pre-loaded into your Canva account — colors, fonts, and logos are already set up. When you create a design, your brand assets are available in the left-hand panel under Brand.

Who Can Edit the Brand Kit?

Only users with the Brand Designer role can edit the brand kit — adding or changing colors, fonts, and logos. By default, this role is not assigned to all users.

Requesting Brand Designer Access

Partners can request Brand Designer access for any team member. Email help@side.com with the team member's name and email address.

EOs with Sub-team Branding

If your sub-team has approved co-branding, you can create and manage your own brand kit within your account. Contact help@side.com to get this set up.

Restricting Brand Assets

Partners can lock the brand kit so team members can only use approved fonts and colors in their designs — preventing off-brand use. To enable this setting, email help@side.com.

Team Name Not Showing on Homepage?

The Canva homepage only displays a logo — there's no field for a team name. You should see your team's logo centered at the top. If the logo is missing or incorrect, email help@side.com.

Transactions & Photos in Canva

Canva connects to the Side App so your transaction data auto-populates into listing flyers, social posts, and other property designs — no manual data entry needed.

Which Transactions Appear?

You'll see the same transactions in Canva that you can see in the Side App — based on your transaction sharing permissions. The following statuses are excluded and will not appear in Canva:

Cancelled, Expired, Lost, Rejected, Withdrawn

Archived transactions will still appear in Canva as long as they're not in one of the excluded statuses above.

Syncing Times

Data Type	Sync Time
Transaction details (address, price, dates)	Immediately — refresh the page if data isn't showing
Photos uploaded to the Side App	Shortly after upload — only photos manually uploaded to the Side App will appear in Canva
New or updated transaction data	Up to 5 minutes — use the refresh button if data hasn't updated

Adding Photos for Use in Canva

Open the transaction in the Side App.
Click Edit Cover Photo on the transaction.
Upload your photos — these will be available in Canva once synced.

MLS photos don't sync to Canva — only photos you manually upload into the Side App will appear. If you're using MLS photos for a design, upload them directly to the transaction first.

Team Access & Roles Partners

Role	What They Can Do	How to Assign
Member	Create and edit their own designs, access brand templates and brand kit assets.	Default role for all provisioned team members.
Brand Designer	Create and edit brand kits and brand templates, manage brand template usage reports, publishing and scheduling permissions.	Email help@side.com with the user's name and email.
Admin / Owner	Reserved for internal Side use only — cannot be assigned to agents or team members.	N/A

Privacy by default. All designs are private to the individual agent unless explicitly shared. Team members cannot see each other's designs unless the creator shares them or publishes them as a team template.

Personal Canva Accounts

If you already have a personal Canva account — whether using your Side branded email or a personal email — here's what you need to know.

Account Using Your Side Branded Email

When your team is added to Side's Canva Enterprise account, Canva will send you an email from no-reply@canva.com explaining what's happening. Your existing designs will be moved into a separate workspace called "[Your Name] Team" so you can still access them. If you want to keep your personal account completely separate, click the link in that email to update the email address on your existing account before the transition completes.

Account Using a Personal Email

Your personal Canva account on a non-Side email isn't affected. You can still access it separately. To transfer designs from your personal account to your Side account, Canva provides several options for moving or copying content between accounts.

How to Transfer Designs Between Canva Accounts →

Canva's guide to copying, sharing, and moving designs between your personal and team accounts.

Importing Designs from Marq

If you have existing designs in Marq or other platforms, you can import them into Canva as PDFs.

From Marq

Open your design in Marq.
Click Share → Download → PDF.
Under format, select PDF Print.
Click Advanced Settings and select PDF-X for the best import quality.
In Canva, click Create a design → Import file and upload the PDF.

From Adobe (Illustrator or Photoshop)

Adobe files import most accurately when exported as an Adobe PDF or directly from Adobe Illustrator or Photoshop. For best results, use File → Export → Export As → PDF in Adobe, then import that file into Canva.

Imported PDFs are editable in Canva — text, shapes, and images can be adjusted after import. Complex layouts may not transfer with 100% fidelity, so review your design after importing and make any needed adjustments.

Getting Help

Issue	Who to Contact
Can't log in, Okta tile missing, account not provisioned	help@side.com or chat support
Brand kit incorrect, wrong logo or colors	help@side.com
Requesting Brand Designer role for a team member	help@side.com — include name and email
Canva platform questions — how to use a feature, template help	Canva Help Center or use the AI chat in the bottom right corner of Canva (priority support included with your Enterprise plan)
Canva platform bugs or errors	Canva priority support — accessed via the Help Center or in-app chat

Common Questions

My transaction data isn't appearing in Canva

Check that the transaction is in an eligible status (not Cancelled, Expired, Lost, Rejected, or Withdrawn). If the status is eligible, refresh the page — data should appear within 5 minutes. If it still doesn't appear, contact help@side.com.

Photos I can see in the Side App aren't showing in Canva

Only photos that are manually uploaded to the Side App will sync to Canva — MLS-sourced photos don't transfer. Upload your listing photos directly to the transaction cover photo in the Side App, then they'll appear in Canva.

I received an email from "Urban Marketing Edge" about Canva — do I need to respond?

No. Urban Marketing Edge is a third-party marketer, not a Side employee or partner. You do not need to respond or take any action based on their email.

Can I use my team's Canva templates if I'm an Associate?

Yes — once you're added to your team's Canva account, you have access to all team brand templates. You'll find them in the Brand section of the left panel when creating a new design.

Can I share my designs with someone outside my team?

Yes — Canva generates shareable view-only links for any design. The recipient doesn't need a Canva account to view it. Open your design and click Share → Copy link to get the shareable URL.